Delivery Refunds

Before your card is charged

Muslim.Red Delivery is run by Muslim Red LLC, a Wyoming limited liability company ("we", "us"). This policy is part of our Delivery Terms. Your card is charged only when the vendor accepts your order. An order that ends before then, because you canceled it, the vendor declined it or did not answer in time, or the payment did not go through, is never charged, and any credit it used comes back to you. If the payment did not go through, you can pay for the order from its page for 30 minutes after checkout; after that it ends by itself, with nothing charged. An item the vendor cannot fill before it accepts comes off the order, and is never charged.

After your card is charged

• If an item is missing, wrong or damaged, or the order came very late or never came, tell us with "Something is wrong" on your order's page. A person at Muslim.Red reads it and writes to you.
• We may refund the items affected, by the unit, with the sales tax on them, or the whole order. A refund of the whole order also gives back the delivery fee and the service fee.
• An item the vendor marks out of stock after it accepted your order is refunded to you.
• If we cancel an order after your card was charged, you are refunded in full.
• We may also give you Muslim.Red credit, as a goodwill gesture.

Refunds are decided by our team, case by case, on what you tell us and what the order's record shows. Please report a problem as soon as you can, and within [Option A: 3 days of the delivery] [Option B: 14 days of the delivery] (The code takes a report on any placed order, with no time limit. A window protects against stale claims; the card networks' own dispute windows still apply.).

How a refund reaches you

• To your card: card refunds take 5 to 10 days to reach you. If one does not go through, our team puts it right.
• As Muslim.Red credit: ready at once, for your next order, for 365 days.
• We email you each refund, with the amount and how it reaches you, and your order's page lists it.

Tips and refunds

A tip already paid to your driver stays your driver's, even when we refund the order. A tip not yet paid comes back to you with a refund of the whole order.

Who bears a refund

This never changes what you get back. For each refund our team records whose fault it was. When it was the vendor's, the vendor gives back its share of the items refunded; when it was ours, Muslim.Red bears it. A driver's pay is never taken back for a refund.

Card disputes

If you dispute a charge with your bank instead, the bank's decision comes first, and we answer the bank with the order's record. Please write to us first: it is usually quicker.

Asking for help

Use "Something is wrong" on your order's page, or write to support@muslim.red with your order's code.